STELLA Food Grade lubricants and greases fit perfectly into a Hazard Analysis Critical Control Point (HACCP) and Good Manufacturing Practice (GMP) plan.

HACCP surveys

HACCP uses science-based controls to identify the hazards associated with processing food and identifies the production points where those risks can be virtually eliminated. If there is any risk that a lubricant may come into contact with food during processing and packing operations, then only NSF H1 incidental contact registered lubricants should be used for those applications.

HACCP plans should necessitate the use of food grade lubricants in all food processing and packaging machinery in order to reduce the potential for contamination. All lubrication points should be considered critical control points, or areas of potential risk. Food processing generally involves food grade lubricants be used on machinery and accessories such as pumps, mixers, tanks, gearboxes, hydraulics, hoses, pipes, drive chains, and conveyor belts. STELLA Food Grade Oils and Greases carry the important NSF H1 approval for lubricants where incidental contact with food may occur, reducing the risk of contamination. Only NSF H1 lubricants comply with FDA regulations on Food Grade lubricants.

Refund and Returns Policy Overview

Our refund and returns policy lasts 14 days. If 14 days have passed since your purchase, we can’t offer you a full refund or exchange.

To be eligible for a return, your item must be unused and in the same condition that you received it. It must also be in the original packaging.

To complete your return, we require a receipt or proof of purchase.

Please do not send your purchase back without receiving a return authority number prior.

Refunds

Once your return is received and inspected, we will send you an email to notify you that we have received your returned item. We will also notify you of the approval or rejection of your refund.

If you are approved, then your refund will be processed, and a credit will be applied to your credit card or original method of payment.

Late or missing refunds

If you haven’t received a refund yet, first check your bank account again.

Then contact your credit card company, it may take some time before your refund is officially posted.

Next contact your bank. There is often some processing time before a refund is posted.

If you’ve done all of this and you still have not received your refund yet, please contact us at sales@foodgradeoils.com.au

 

Shipping returns

To return your product, you should mail your product to our warehouse.

You will be responsible for paying for your own shipping costs for returning your item. Shipping costs are non-refundable. If you receive a refund, the original cost of shipping will be deducted from your refund.

Depending on where you live, the time it may take for your exchanged product to reach you may vary.

If you are returning more expensive items, you may consider using a trackable shipping service or purchasing shipping insurance. We don’t guarantee that we will receive your returned item.

Need help?

Contact us at info@foodgradeoils.com.au for questions related to refunds and returns.